RESERVATIONS AND CONFIRMATIONS
All reservations must be reconfirmed by 2.00pm the day prior the booked activity.
The weather is checked early on the day of departure. If weather conditions prevent us from flying you can reschedule to the next day space permitting. It is wise to book well in advance especially during our peak season. If your booking is successful we will email you confirmation of the booking and payment.
Full payment is required at the time of booking for all daily heliski packages, including Private Charters unless otherwise indicated on our website.
A 50% deposit is required to make a reservation for our Multi-Day and Luxury packages, with the remainder being due 30 days prior to the package starting.
1) Daily Packages, including Private Charters – A full refund will be given if the cancellation is received before 2pm the day prior to the package commencing. No shows and any cancellations made after 2pm the day prior to the package commencing incur a 100% charge with no refund entitlement without exception.
2) Multi-Day Packages – A full refund will given if your cancellation is made more than 60 days prior to your package commencing, less any transactional costs incurred by Southern Lakes Heliski LP in the process.
Cancellations made with less than 60 days but more than 30 days notice prior to the package commencing incur a 25% charge, and cancellations made with 30 days or less notice prior to the package commencing incur a 100% charge with no refund entitlement. Written notice is required for all Multi-Day product cancellations. Products and packages are not deemed cancelled until confirmation of the fact has been made by Southern Lakes Heliski LP in written return.
If adverse weather prevents the departure of your heliski trip you will be issued with a full refund, or the opportunity to reschedule to another day. If some heli-skiing has been possible but less than the amount of runs that has been booked, you will be refunded back to the package achieved or refunded $100 per run not skied, whichever is less costly to Southern Lakes Heliski LP.
Refunds are not given due to injury, lack of ability or fitness.
Prices are per person and in New Zealand dollars (unless otherwise indicated on www.heliskinz.com) and inclusive of 15% GST (goods & services tax). All transactions including refunds are made by Southern Lakes Heliski LP are in New Zealand Dollars. Southern Lakes Heliski LP are not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Southern Lakes Heliski LP may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations. Southern Lakes Heliski LP process payments and refunds in New Zealand Dollars as per our advertised rates and in adherence with our cancellation policies.
Southern Lakes Heliski LP
PO BOX 218, Wanaka, New Zealand.
Southern Lakes Heliski’s physical address is:
10 Lloyd Dunn Avenue,
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
Southern Lakes Heliski may collect and use users personal information for the following purposes:
§ To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
§ To send periodic emails
We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If users decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Southern Lakes Heliski LP makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Southern Lakes Heliski web site, please understand that it is independent from Southern Lakes Heliski, and that we have no control over the content on that web site. In addition, a link to a non-Southern Lakes Heliski web site does not mean that we endorse or accepts any responsibility for the content, or the use, of such web site.
Dated 12th May 2017