TERMS AND CONDITIONS

Reservations and Confirmations

Reservations must be reconfirmed by 4.00pm the day prior to flying. The weather is checked early on the day of departure. If weather conditions prevent us from flying you can reschedule to the next day space permitting. It is wise to book well in advance especially during our peak season. If your booking is successful we will email you confirmation of the booking and payment.

Payment:

Credit card payment is required to pre-authorise and guarantee your booking.  Full payment for your heliski trip will be taken the day before your departure.

A 20% deposit is required to confirm your reservation.

Cancellations

1) Daily Packages – A full refund will be given if the cancellation was received before 2pm the day before intended travel. Inside that full payment is applied.
2) Multi-Day Packages – A full refund will given if your cancellation is made 30 days prior to your package commencing. Cancellation without 14 days notice will incur a 50% cancellation fee.

Refunds

If adverse weather prevents the departure of your heliski trip you will be issued with a full refund, or the opportunity to reschedule to another day. If some heli-skiing has been possible but less than the runs booked, your refund will be determined based on the package purchased. Refunds are not given due to injury, lack of ability or fitness.

No refund will be given for no shows or changes you make to your booking less than 24 hours prior to departure.

Prices

Prices are per person and in New Zealand dollars. Inclusive of 15% GST (goods & services tax)

 

SOUTHERN LAKES HELISKI

(PROUDLY NEW ZEALAND OWNED AND OPERATED)

POLICIES

Your privacy is important to us and we have taken every step to ensure that your information remains confidential. The statement below is a summary of the policies employed by Southern Lakes Heliski LP. If you have any questions about the Privacy Policy or practices of the site or dealings with the site please contact us on:

 

Southern Lakes Heliski LP

PO BOX 218 Wanaka New Zealand

03 4438092

info@heliskinz.com

www.heliskinz.com

Southern Lakes Heliski’s physical address is:

10 Lloyd Dunn Ave,
Wanaka Airport
Wanaka, Otago
New Zealand

PRIVACY POLICY

This Privacy Policy governs the manner in which Southern Lakes Heliski collects, uses, maintains and discloses information collected from users of the www.heliskinz.com website. This privacy policy applies to the site and all products and services offered by Southern Lakes Heliski .

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

WEB BROWSER COOKIES
Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION
Southern Lakes Heliski may collect and use users personal information for the following purposes:

§  To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

§  To send periodic emails
We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If users decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY
Southern Lakes Heliski has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Southern Lakes Heliski LP makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Southern Lakes Heliski web site, please understand that it is independent from Southern Lakes Heliski, and that we have no control over the content on that web site. In addition, a link to a non-Southern Lakes Heliski web site does not mean that we endorse or accepts any responsibility for the content, or the use, of such web site.

Dated 20th Feb 2016