General

Minimum passenger numbers may apply. All reservations must be reconfirmed by 2.00pm the day prior. If weather conditions prevent us from flying, you may reschedule to the next available day, space permitting.

Flight durations are indicative. Flight time and flight paths are at the discretion of Southern Lakes Heliski, subject to safety, pick-up locations, and weather conditions.

Passenger loads are subject to the weight and balance limitations of the helicopter, and are at the discretion of Alpine Helicopters under Civil Aviation rules.

Payment

All prices are charged in New Zealand Dollars (NZD) and include GST of 15%. We accept cash, Visa, and Mastercard. Payment by direct bank transfer in NZD can also be arranged. Full payment is required at the time of booking for all daily shared, private charter and luxury heliski products. Please note a 3% surcharge will apply to all credit card payments.

Credit Card Verification Procedure:

Upon the guest's arrival at our location, we ask that they present the credit card used for the online booking. Additionally, a government-issued photo ID (such as a driver's license or passport) will be required for verification.

It's important that the credit card holder themselves is present during the verification process. If the cardholder is not the guest arriving, we will need written authorisation from the cardholder. This authorisation should be accompanied by a copy of their photo identification, confirming that the payment was indeed made by them. 

Alternative Payment Options:

In cases where the guest cannot provide the credit card used for the booking, we will be required to take alternative payment methods upon their arrival.

Credit

Credit is only available to approved trade partners by prior arrangement. Where credit terms have been agreed, all invoices to be paid by the 20th of the month following invoice. Cancellation fees, if any become the responsibility of the booking agent to collect.

Cancellation Policy

If you cancel you will be charged a cancellation charge based on a percentage of the total price of the booking as set out below:

Daily Run Bookings:

• Cancellation advised before 2.00 pm the day prior to heliski booking: 0% (no cancellation charge)

• Cancellation made after 2.00 pm the day prior to heliski booking:100% cancelation charge

• ‘No show’: 100% cancellation charge

Private Charter Bookings:

• Cancellation advised before 48 hours prior to heliski booking: 0% (no cancellation charge)

• Cancellation made after 48 hours prior to heliski booking: 100% cancellation charge

• ‘No show’: 100% cancellation charge

Luxury Heliski Packages

• Cancellation advised outside of 31 days prior to arrival: 0% (no cancellation charge)

• Cancellation advised within 31 days or less prior to arrival: 100% cancellation charge

Gift Vouchers

Valid 365 days from the time of purchase, gift vouchers are non-refundable.

Refund Policy

Bookings cancelled by Southern Lakes Heliski due to inclement weather or operational constraints, that cannot be rescheduled, will be refunded. 
Provided that some heliskiing has been possible but less than the number of runs booked, then you will be refunded an amount equal to the lesser of the following amounts:

• the price for that part of the package that has been cancelled; or

• the aggregate of $100 per run not skied.

All transactions are conducted in NZD. Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. No liability is accepted for these variances or any subsequent credit card/bank charges relating to these transfers.

It is recommended that you have comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans.